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AURUM PRIVACY POLICY

Effective from: 14/03/2006

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1. Who we are

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This Privacy Policy explains how Aurum Tennis Academy, located at Package B, Sports Complex, National Stadium, Kubuwa, Abuja, Nigeria, collects, uses, stores, and protects personal information.

In this policy, “we,” “us,” and “our” mean Aurum Tennis Academy. “Personal Information” means information that can identify you or be linked to you.

This policy applies to our website, booking services, forms, communications, and related services.

In short: This policy explains how we handle information connected with your use of our website and tennis services.

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2. Personal information we collect

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2.1 Information you provide
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When you contact us, make a booking, or use our services, we may collect your name, email address, phone number, booking details, and messages or information you choose to provide.

For participants under 16, we may receive information from a parent or legal guardian who makes the booking or communicates with us.

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2.2 Booking information
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When you use Wix Bookings, we may collect information needed to arrange and manage your booking, including the selected service, appointment or class details, date, time, and booking status.

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2.3 Information collected automatically
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When you visit our website, Wix and Google Analytics may collect technical and usage information, such as your device type, browser, approximate location, IP address, pages visited, and how you interact with the website.

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3. Why we use your information

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We use Personal Information to:

  1. Create and manage tennis bookings.

  2. Contact you about bookings, schedule changes, cancellations, and service information.

  3. Respond to questions and requests.

  4. Provide, maintain, and improve our website and services.

  5. Understand how visitors use our website through Google Analytics.

  6. Protect our website, business, customers, and services from misuse or fraud.

  7. Keep business, payment, tax, and accounting records where required.

  8. Comply with applicable legal obligations.

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We do not use Personal Information to make decisions about your eligibility for services solely through automated systems.

In short: We use your information to run the academy, communicate with you, improve the website, and meet legal responsibilities.

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4. How we share your information

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We may share Personal Information with service providers that help us operate our business.

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4.1 Wix

Our website and booking services are hosted and operated using Wix. Wix may store and process information through its infrastructure and service providers.

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You can view Wix’s current sub-processors here:

https://support.wix.com/en/article/list-of-wixs-sub-processors

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4.2 Google Analytics
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We use Google Analytics to understand website traffic and usage. Google may process technical and usage information in accordance with its own privacy policy.

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You can learn more about Google’s privacy practices here:

https://policies.google.com/privacy

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4.3 Legal and safety purposes
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We may share information where reasonably necessary to comply with a legal obligation, respond to a lawful request, protect our rights, prevent fraud, or protect the safety of our customers, participants, staff, and the public.

We do not sell your Personal Information.

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5. Where information is stored

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Your information may be stored and processed by Wix, Google, and their service providers in Nigeria or other countries.

Where information is processed outside Nigeria, the relevant provider may apply its own contractual, technical, and organisational safeguards.

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6. Cookies and analytics

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Our website uses essential cookies needed for security, sessions, stability, and performance.

Wix Bookings may use additional cookies or similar technologies to support booking functionality. Google Analytics may use cookies or similar technologies to measure website visits and usage.

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You can manage cookies through your browser settings. Instructions are available for:

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You may also install Google’s Analytics opt-out browser add-on:

https://tools.google.com/dlpage/gaoptout

Disabling cookies may affect some website or booking features.

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7. Communications

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We may send service-related messages about your bookings, including confirmations, reminders, changes, cancellations, and responses to your questions.

If we send promotional communications, you may ask us to stop by contacting message@aurumtennisacademy.com.

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8. Children and participants under 16

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Our tennis services may be used by participants under 16.

Bookings and the submission of Personal Information for participants under 16 should be completed by a parent or legal guardian. Parents or guardians are responsible for ensuring that the information provided to us is accurate and that they have authority to provide it.

If you believe that a child’s information was provided to us without appropriate parental or guardian involvement, contact us at message@aurumtennisacademy.com.

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9. How long we keep information

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We do not currently use one fixed retention period for all information.

We keep booking and contact information for as long as reasonably needed to manage the customer relationship, provide services, resolve questions, maintain records, and protect our business.

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We keep financial, tax, and accounting records for as long as required by applicable obligations.

We keep analytics information according to the settings and retention periods applied by Google Analytics and Wix.

When information is no longer needed, we will delete it, anonymise it, or securely dispose of it where reasonably practicable.

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10. Your privacy rights

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Depending on applicable law, you may have the right to:

  1. Ask what Personal Information we hold about you.

  2. Request correction of inaccurate information.

  3. Ask us to delete information where there is no valid reason to keep it.

  4. Ask us to restrict or stop certain uses of your information.

  5. Withdraw consent where we rely on consent.

  6. Object to certain uses of your information.

  7. Request a copy of information you provided to us.

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To make a request, email message@aurumtennisacademy.com. We may ask for information needed to verify your identity and protect your account or information.

We will respond within a reasonable period required by applicable law.

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11. Security

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We take reasonable steps to protect Personal Information from unauthorised access, loss, misuse, alteration, or disclosure.

Our website is built and hosted on Wix, which provides security for its underlying platform. We are responsible for protecting access to our own accounts and for managing staff, collaborators, passwords, and installed services.

No website or online transmission can be guaranteed to be completely secure.

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12. Third-party websites

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Our website may contain links to third-party websites or services. Those websites have their own privacy practices and policies.

We are not responsible for the content or privacy practices of third-party websites.

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13. Changes to this policy

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We may update this Privacy Policy when our services, technology, legal obligations, or data practices change.

The updated version will be posted on this page with a new effective date.

Any heading, caption, section title, or “In short:” summary is provided for convenience only and does not legally bind either party.

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14. Contact us

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For privacy questions or requests, contact:

Aurum Tennis Academy
Package B, Sports Complex
National Stadium, Kubuwa
Abuja, Nigeria 900211

Email: message@aurumtennisacademy.com
Phone: 09076065566'​

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