1. Booking

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All sessions must be booked in advance through the official booking system.

Bookings can be made up to 30 minutes before the scheduled start time, subject to availability.

A booking is confirmed only after the booking process has been completed.

Clients are responsible for selecting the correct participant, date, time, and session type before confirming a booking.

Please arrive on time for your scheduled session.

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2. Cancellation

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Clients may cancel their bookings online.

Cancellations must be made at least 1 hour before the scheduled start time.

Cancellations made less than 1 hour before the session may be treated as late cancellations and may not qualify for a refund or credit.

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3. Rescheduling

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Clients may reschedule bookings online.

Rescheduling must be completed at least 12 hours before the scheduled start time and is subject to available time slots.

Changes made within 12 hours of the session may not be permitted.

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4. No-Shows and Late Arrivals

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If a client does not attend a booked session without cancelling, the session may be considered a no-show.

No-shows may not qualify for refunds, credits, or replacement sessions.

Late arrival does not automatically extend the session time.

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5. Changes by Aurum Tennis Academy

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Aurum Tennis Academy may cancel or reschedule a session because of weather, facility issues, coach availability, or other circumstances.

Affected clients will be notified and offered an alternative session where applicable.

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6. Client Responsibility

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Clients are responsible for checking their booking confirmation and ensuring that their contact details are correct.

By completing a booking, clients acknowledge and agree to this Booking Policy.